Delivery and Returns

Delivery time

Delivery takes place within 3-5 days after the placement of your order. In case you pay via prepayment (cash in advance), we initiate delivery after the receipt of the payment. Delivery prolongs if there are delays in delivery from circumstances that were not caused by us, particularly through force majeure, transport bottlenecks, disturbance of operations, machine breakdowns, etc. In case there are delays, you will be informed by us. This does not apply for reduced articles - they can only be delivered as long as they are in stock.

Generally deliveries will be executed by our service partner GLS. We do not deliver to post boxes. We are not liable for wrong deliveries due to incomplete or incorrect customer data.

Delivery costs

For orders over €40 there are no delivery costs for shipping and returns within Germany and Austria (delivery by POST). For orders under €40, shipping costs of €4.90 apply.

We deliver our products to all countries that are listed in the table below. Please note that the costs of delivery vary for each country. Countries that are marked with a star (*) have additionall tolls and import charges which have to be paid by the customer at arrival of delivery.

Europe

World

What happens if am am not at home when my order arrives?

Returns

How do I return an article? 

Customers from Austria and Germany:

1. FILL OUT RETURN NOTE:
Before you repackage and tape up your return, please make sure that the return note is filled out inside the package. You can't find the return note? On  a  piece of paper, write down your name, order number and how you want the return to be processed (replacement delivery or refund).

2. AFFIX RETURN NOTE:
Use the return label from your invoice document and affix it on the parcel. Make sure you removed the initial address label or just oversticker the return note. You can't find the return label? Please contact our costumser service: office@gottstein.at

3. SEND PACKAGE:
Bring the package to a GLS store nearby. Under this link you can find a GLS store near your location:
https://gls-group.eu/AT/en/depot-parcelshop-search

Customers from other countries:

1. FILL OUT RETURN NOTE:
Before you repackage and tape up your return, please make sure that the return note is filled out inside the package. You can't find the return note? On a piece of paper, write down your name, order number and how you want the return to be processed (replacement delivery or refund).

2. ADDRESS PACKAGE:
Make sure you frank the return sufficiently and send it to our return address:

Gottstein GmbH & Co. KG
Industriestraße 31
6430 Ötztal-Bahnhof
AUSTRIA

3. SEND PACKAGE:
For customers from the EU: Send the package on the cheapest way back to us. Please let us know about your costs of the return: Send us a photo or scan of the receipt of the delivery costs (email: office@gottstein.at). We will refund the money of the delivery costs to you. 

For customers outside of the EU: We apologize, but we cannot refund the delivery costs back to Austria as well as the customs fees/duties.

Return policy

Refund for returns

Return label (only for Customers from Austria and Germany)